DELIVERED ITEMS. Wondery Outdoors is not responsible for lost packages if the wrong address was provided. Once the order is shipped and delivered to an incorrect address, Wondery Outdoors is no longer responsible for the package and will not replace

DELIVERED ITEMSWondery Outdoors is not responsible for lost packages if the wrong address was provided. Once the order is shipped and delivered to an incorrect address, Wondery Outdoors is no longer responsible for the package and will not replace the item. If an incorrect or incomplete address is provided, please contact our customer service immediately. If the order is unfulfilled, we can assist you in updating your address. LOST OR STOLEN PACKAGES<span data-sheets-formula-bar-text-style="font-size:13px;color:#000000;font-weight:bold;text-decoration:none;font-family:&apos;&apos;Arial&apos;&apos;;font-style:normal;text-decoration-skip-ink:none;" id="isPasted" style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note: We are not liable for lost or stolen packages.The customer is responsible for ensuring that the shipping address provided is secure. If a package&#x2019;s tracking information is marked as delivered but is lost or stolen afterward, Wondery Outdoors will assume the package has been delivered.<span data-sheets-formula-bar-text-style="font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:&apos;Arial&apos;;font-style:normal;text-decoration-skip-ink:none;" style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;If your package has been delivered, but you can&apos;t find it, please try the following:<ol><li style="text-align: justify; font-size: 16px;"><span data-sheets-formula-bar-text-style="font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:&apos;Arial&apos;;font-style:normal;text-decoration-skip-ink:none;" style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Double-check that your shipping address is correct on your email confirmation.</li><li style="text-align: justify; font-size: 16px;"><span data-sheets-formula-bar-text-style="font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:&apos;Arial&apos;;font-style:normal;text-decoration-skip-ink:none;" style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Check where the package was physically delivered to. This could be your mailbox, front porch, or at the side of the gate of the address.</li><li style="text-align: justify; font-size: 16px;"><span data-sheets-formula-bar-text-style="font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:&apos;Arial&apos;;font-style:normal;text-decoration-skip-ink:none;" style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Check with your neighbors to see if they received the package on your behalf.</li><li style="text-align: justify; font-size: 16px;"><span data-sheets-formula-bar-text-style="font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:&apos;Arial&apos;;font-style:normal;text-decoration-skip-ink:none;" style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Check with your local post office as there are times the tracking shows delivered, but the package is left at the post office for pick-up instead.</li></ol><span data-sheets-formula-bar-text-style="font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:&apos;Arial&apos;;font-style:normal;text-decoration-skip-ink:none;" style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you still can&apos;t locate your order, a replacement can be processed only after you file a missing claim with the carrier. Once filed, please contact our customer service and provide the claim ID number.

Order shows delivered but I didn't receive it.

You can contact our Customer Service with your updated shipping address through one of the following methods:. After we confirm that your order has not been shipped yet, we will update your shipping information right away.

<span id="isPasted" style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can contact our Customer Service with your updated shipping address through one of the following methods:<ol><li style="text-align: justify; font-size: 16px;"><span style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Send an email to <a href="mailto:info@wonderyoutdoors.com">info@wonderyoutdoors.com</a></li><li style="text-align: justify; font-size: 16px;"><span style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Fill out the contact form on our website</li><li style="text-align: justify; font-size: 16px;"><span style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Initiate a chat with us through our chat icon</li></ol><span style="color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">After we confirm that your order has not been shipped yet, we will update your shipping information right away.

How do I update my shipping address?

Mistakes happen! The Wondery Team is happy to help you adjust your order address, or cancel your order so you can re-purchase at your convenience. Please note that order adjustments can only be made within a specific timeframe from the order being pl

<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(31, 31, 31); font-variant-ligatures: normal; font-variant-alternates: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">Mistakes happen! The Wondery Team is happy to help you adjust your order address, or cancel your order so you can re-purchase at your convenience. Please note that order adjustments can only be made within a specific timeframe from the order being placed, and may not be applicable to your order.<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(31, 31, 31); font-variant-ligatures: normal; font-variant-alternates: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">If an order cannot be adjusted, or canceled due to its fulfillment status, the Wondery Team will have to conduct a return process once the order has reached its destination.<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(31, 31, 31); font-variant-ligatures: normal; font-variant-alternates: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">For immediate needs, a new order can be placed to ensure the right item(s) and order information is processed in a timely manner. If you have any further questions, please contact Wondery via online chat or via email at <a data-fr-linked="true" href="mailto:info@wonderyoutdoors.com">info@wonderyoutdoors.com</a>. We are always happy to help!

Order Help

Order shows delivered but I didn't receive it.

How do I update my shipping address?

Order Adjustment