Order shows delivered but I didn't receive it.Updated 9 months ago

DELIVERED ITEMS

Wondery Outdoors is not responsible for lost packages if the wrong address was provided. Once the order is shipped and delivered to an incorrect address, Wondery Outdoors is no longer responsible for the package and will not replace the item. If an incorrect or incomplete address is provided, please contact our customer service immediately. If the order is unfulfilled, we can assist you in updating your address.

LOST OR STOLEN PACKAGES

Please note: We are not liable for lost or stolen packages.

The customer is responsible for ensuring that the shipping address provided is secure. If a package’s tracking information is marked as delivered but is lost or stolen afterward, Wondery Outdoors will assume the package has been delivered. If your package has been delivered, but you can't find it, please try the following:

1. Double-check that your shipping address is correct on your email confirmation.
2. Check where the package was physically delivered to. This could be your mailbox, front porch, or at the side of the gate of the address.
3. Check with your neighbors to see if they received the package on your behalf.
4. Check with your local post office as there are times the tracking shows delivered, but the package is left at the post office for pick-up instead.

If you still can't locate your order, a replacement can be processed only after you file a missing claim with the carrier. Once filed, please contact our customer service and provide the claim ID number.